Help Centre

Frequently Asked Questions

Quick answers about our warehousing, ordering, shipping and returns.

Warehousing & Services

Can anyone rent space in RJB warehouse?

No. Independent fee warehousing services are only available to distributors and manufacturers.

Is RJB an automotive or industrial retailer?

No. We provide sales and marketing services for our clients, as well as warehousing options.

Are there any lines that are only stocked in one location?

Yes. Dynaline is stocked in Moncton only. Nortool takes advantage of our weekly warehouse transfers for sales clients.

Orders & Shipping

What are the cutoff times for orders?

Morning freight shipping

9:30 am
Afternoon freight shipping

4:00 pm

Midland orders: 3:00 pm
Stock orders

1:00 pm
Pick-up orders

All day

Is shipping offered by RJB warehouse?

Shipping is offered to our clients on a prepaid and charge basis, if no prepaid policy criteria with a manufacturer has been met. For more information or to find out about prepaid policies, please contact your manufacturer.

Returns

Are RGAs required for returns?

RGAs are only required on returns from Auto-Kool.

Are there restocking fees?

Certain restocking fees may apply. For more information, please contact the RJB office.

Still have questions?

Our team is happy to help. Reach out to any of our locations.