Privacy Policy

R.J.B. Sales & Marketing ("RJB", "we", "us") respects your privacy. This policy explains what personal information we collect through this website and in the course of doing business, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information we collect

Information you give us. This website has no forms or accounts. If you contact us by phone, email or in person, we collect the information you choose to share, such as your name, business name, phone number, email address and the details of your enquiry or order.

Information collected automatically. When you visit this website, our hosting provider records standard technical information such as your IP address, browser type, the pages you request and the time of your visit. This is used to deliver the site and keep it secure.

Cookies and analytics

This website does not use advertising or tracking cookies. We use Umami, a privacy-focused analytics tool, to understand how the site is used (for example, which pages are visited most). Umami does not use cookies, does not collect personal information, and does not track you across other websites. All analytics data is aggregated and anonymous.

How we use information

• To respond to your enquiries and provide quotes, orders and customer service
• To manage our business relationship with customers and suppliers
• To operate, maintain, secure and improve this website
• To meet our legal, accounting and regulatory obligations

We do not sell, rent or trade your personal information, and we do not use it for purposes other than those described here without your consent.

Third-party services

We rely on a small number of service providers to run this website. They only receive the information needed to provide their service:

• Vercel hosts this website and processes standard server logs.
• MapTiler provides the interactive map on our Contact page. Loading the map sends your IP address and browser information to MapTiler so the map tiles can be delivered.
• Google Maps opens when you choose "Get directions". Once you leave our site, Google's own privacy policy applies.

Some of these providers may store or process data outside Canada, including in the United States, where it may be subject to the laws of that country.

This website links to the websites of the suppliers we represent. We are not responsible for the privacy practices of other websites, and encourage you to read their policies.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or destroy it. We use reasonable physical, organizational and technical safeguards to protect personal information against loss, theft and unauthorized access.

Your rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use (subject to legal or contractual restrictions). To make a request, contact us using the details below. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

For questions about this policy or your personal information, please contact: